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Yesterday morning I accidently left my wallet behind at this location, with little cash but tons of ID, debit and credit cards, some cheques and a lottery ticket. I discovered it was missing only at suppertime. Sure enough, the staff had put it away for me and it was returned entirely intact. That certainly restored my faith in humankind. Thank you in spades! Roberta Sametz
I write this for more than my own self interest I write this for all those who I have talked to, all those I see frustrated in line.
Recently the Tim Hortons at 100 Metcalf st. Ottawa, has changed their line system to be three separate lines, one line being served by two cashes. This has caused a multitude of problems, the most basic being that people who come first and not always served first.
The line should wind back and forth allowing the first person in to get served first. There is nothing more frustrating stepping into a short line to buy a single coffee to be stuck behind someone who buys two dozen donuts and bucket of coffee. I stood there for over 5 minutes while other lines dwindled. People were walking in, going to a longer line that I was waiting in and leaving before me, I wanted to scream it was so frustrating.
I am not alone here, the triple line system must come to an end. Use the guide lines you have to loop the line so that first come get first served. Have them line up orderly.
Another issue is which line to choose. I have seen people wait and wait holding up the line not knowing which one to choose. This is because of what I mentioned above. The people dont want to wait so they delay in choosing a line, which in turn pushes people on to the street. I even had someone get fed up and bud through the whole line and pick one for himself. People in line had to shout at him to get him to move back but he was frustrated too.
This is such a small, easy thing to fix. Please just ring the line around itself, this triple line system is beyond frustrating.
Otherwise I'm just going to go to starbucks. At least there I wont have someone budding in line.